Trusted by 200+ customers (including Grammarly, Regus, Teva) from 28 countries. This add-on lets you customize SLA timers to your Jira issues: Specify your SLA with flexible Start/Stop/Pause conditions according to your issue fields (Comments, Statuses, Assignees, Labels, Issue Types, etc.) Set Multi-Triggers with time limits and escalations: notification, changing reporter, priority, status. Add Custom fields to create Gadgets for Jira Dashboard, export data to Confluence, and filters issues by JQL search Create Multiple Calendars to exclude non-working hours Set Multi-Cycle options to take the cumulative sum of the duration of all issue cycles. Get SLA Time Reports in table and chart view. Monitor SLA time for each ticket in every Issue View Panel. This option is also available for Jira mobile. Export SLA data as XLSX or CSV file. Add-on works for Jira Software, Jira Core and Service Management.