Oki-Toki Cloud Contact-Center is an all-in-one solution for contact centers of any size and industry, equipped with the entire arsenal a modern contact center needs to be in the top three leaders. The Cloud Contact-Center includes:

Launch of any inbound, outbound, or blended project in minimal time thanks to the Low-Code approach. Ability to share agents between projects, teams, and companies. Integration of Toll-free, local, and non-geographic SIP numbers. Handling missed calls with a specialized Callback mode. An employee motivation system with automatic calculation of bonuses and penalties. Automated KPI tracking, integrated with speech analytics and evaluation sheets. Dynamic conversation scripts that simplify the training of new employees, standardize responses, and automate triggers. Performance analysis of each agent, team, and the entire contact center. Additional features available to extend the CC include: Chats, WFM, CRM, Dialer, voice broadcasts, and more.