Since 2015, the Ncrease team has been empowering B2C retailers with data-powered tools to increase customer retention. Ncrease’s social customer retention platform monitors your customers’ social activity, identifying their trending conversations and events. Insights are delivered in an easy to act on, machine-learning dashboard. The algorithms that power the system learn over time which trends boost engagement and eventually suggests similar trends for you. Additionally, we make it easy to segment trends based on customers using a variety of filtering options including location, behavior, and interest. Using these insights, we're able to identify which customers you can use to boost social content and reach specific audiences. Using Ncrease, clients have witnessed customer engagement and retention growth -- all while saving time on social media.