Comprehensive Communication Suite – Call Manager Module for Perfex CRM This module centralizes communication — so you never lose track of a lead or conversation again. ? Twilio Voice Call System Make and receive voice calls using a professional soft phone interface with: Call logs, recordings, and live call controls Drag-and-drop call routing Call transfer, hold, mute, and conference options As a result, your team handles calls with full context and efficiency. ? Soft Phone Interface Use a browser-based soft phone with no additional downloads. In addition, you get real-time CRM syncing, allowing you to link calls with deals, tickets, or contacts instantly. ? Zoom Video Conferencing Schedule and host HD video meetings Auto-send invites and sync meetings with CRM contacts Screen sharing and call recording included This way, client meetings are easier to manage and review. ? SMS Messaging & Bulk Campaigns Two-way SMS messaging with delivery tracking Bulk message sending for promotions or alerts Use message templates for faster responses Moreover, messages are stored within customer records. ? Email Management (IMAP Integration) Send and receive emails directly from the CRM Email threading, tracking, and auto-tagging Set up automated email workflows Consequently, your inbox becomes part of your sales pipeline. ? AI Chat Bot Integration Automate lead qualification and support Set up conversation flows for instant responses Train your bot using custom data In other words, it’s like having a 24/7 virtual assistant built in.