uContact
uContact
软件
软件描述
uContact is an All in One contact center solution that includes ACD, recording, dialers (preview, power and predictive), Social Networks, CRM, WFM, quality, call reporting, live monitoring, IVR, SMS, Web Chat with audio and video, Gamification, etc.
官方网站
访问软件的官方网站了解更多信息
www.integraccs.com
什么是 uContact?
uContact is a beautiful and a true “All in One” Contact Center solution, that allows you to offer the best experience to your clients in every interaction through any channel with just one software platform. Some features:
ACD Virtual Hold Recording PBX Audio, Video, Desktop Softphone IVR Voice Broadcast TTS - ASR Dialers Preview, Progressive, Power, Predictive SMS Web Chat Click2Call & Call Back Email Social Networks Real Time Monitoring Quality management Workforce Optimization Reporting Analytics Workflow Designer Forms Designer