Zonka Feedback is a customer experience and survey platform that uses artificial intelligence to convert feedback into actionable insights. This platform allows users to create detailed surveys, collect data from different customer touchpoints, and understand customer behavior using AI analytics. It measures essential customer experience metrics like Net Promoter Score, Customer Satisfaction, and Customer Effort Score to improve customer satisfaction. The platform can also turn feedback into growth opportunities and convert customers into brand advocates. It is user-friendly, scalable, and suitable for startups and growing businesses. Zonka Feedback offers various feedback collection methods, including B2C & B2B feedback, transactional & relationship surveys, customer service & agent feedback, and location-based CX. It also supports offline and field surveys by providing mobile forms automation, on-premises feedback, and safety, inspection & audit surveys.