Improve customer service and customer experience with Nicereply - online customer satisfaction survey software, including CSAT, NPS & CES 2.0. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide Increase your survey response rates by 200% See your data in your CRM and set triggers based on it Get 3x more feedback without sending more emails Customize both the look and content of your surveys Set goals, track KPIs, generate reports and more...