Aircall is a cloud-based phone system that simplifies VoIP communication. It allows users to set up a VoIP connection quickly and conduct global conversations without physical hardware, removing the complexities of traditional telephony. The Aircall softphone integrates with existing workflows and offers one-click connections to various CRM systems, helpdesk solutions, and other applications. It includes a dialer and collaborative features to boost productivity. Businesses can claim international numbers in over 100 countries, and shared contacts can be distributed among team members for conversation continuity. The software enables call assignment and commenting, letting calls appear on the relevant teammate's to-do list. Calls can be easily transferred to any teammate, with visibility of their availability. It also offers call recording for review and training. A Native SMS feature is included for one-to-one SMS communication with customers and prospects in the US, the UK, Australia, and France.