Yellow Tokens is a SaaS platform that consolidates public customer feedback from multiple digital channels—including social media, Google, TripAdvisor, Amazon, and YouTube—and transforms it into actionable insights. The platform automatically summarizes key topics, generates SWOT analyses, provides strategic action plans for marketing, customer experience, operations, and product teams, and delivers CSAT/NPS dashboards. It also benchmarks competitors, helping businesses identify customer pain points and win over dissatisfied customers. With a self-service interface and multilingual support (English, Portuguese, and Spanish), Yellow Tokens is designed for mid-sized B2C companies that want to improve customer satisfaction and competitiveness.